Anonymous
map-marker Miami, Florida

They cancelled me during COVID-19 Pandemic Lockdown

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In 2020 in the middle of Covid 19, tried to pay my annual renewal fee online because I could never get an answer when calling my local branch office. I tried many times.

The online site would not work and nobody would answer the phone at the branch office. I emailed the corporate office and no response. I didn't stop trying and I finally got corporate on the phone. I was told that I had been cancelled due to lack of payment.

I was told that the local branch manager has complete control and if he wanted to cancel me so be it. I even tried calling my local branch office while on the phone with corporate and still no answer. Corporate emailed them to call me and finally my local office called me. My local office told me that someone should have contacted me in 2020 about an extension but she could see that it was not done so she apologized for that.

She said the branch manager said he would absolutely not reinstate me. They don't care about the Covid 19 shutdown or any hardships folks may have suffered. She said the bottom line is NO they will not reinstate me. I can't believe they are so heartless.

BTW, the corporate office is super nice but has zero power over the branch managers.

We are checking to see what legal rights we have. We are also checking to see if they received any government assistance monies during the pandemic.

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User's recommendation: Find a company with integrity and a heart.

Anonymous
map-marker Miami, Florida

They will not give me their advertises 25 dollar reward cards for referring 2 customers

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see above, I referred 2 customers to them and they refuse to send me the cards. I have made fifteen phone calls to customer service and they keep stringing me on
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User's recommendation: stay away from this company

Anonymous
map-marker Miami, Florida

Scam taking advantage of elderly

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Truly Nolen - Scam taking advantage of elderly
Truly Nolen - Scam taking advantage of elderly - Image 2
Truly Nolen - Scam taking advantage of elderly - Image 3
Truly Nolen - Scam taking advantage of elderly - Image 4
Truly Nolen - Scam taking advantage of elderly - Image 5
My friend had truly Nolan come out and check to see about some dead termites found on a windowsill. Tools my friend that they needed to tent the entire house because of termites. The charge would have been 2500 to tent the house. I went over to said house and took the wall off on the outside of window where the dead termites were. Absolutely no termites or damage. I took pictures. These guys didn't even check. Lots of b.s. to rip people off
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1 comment
Guest

Buy your own products & hire a handy man to apply the products. This company rates a zero from me.

Nita L Vcp

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Verified Reviewer
| map-marker Miami, Florida

Expensive and ineffective

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I had a contract for Truly Nolen to come out every year to my property and inject something into all my door frames and attic etc to get rid of termites. None of this did any good at all and now I am having to tent my house with a different company. These people are very expensive and you get absolutely nothing from what I can tell for all that money.
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User's recommendation: Stay away from this company.

Patricia W Xou
map-marker Catalina, Arizona

Being Ripped off

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I asked them to come out and see us and what we needed. They did the work and then tried to charge me 500.00 dollars for a one time visit. If they gave me a quote on this in advance they would never of been hired to do the job.
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Preferred solution: Price reduction

User's recommendation: I have never seen my wife as mad as she is with these people.no quote nothing just show up give me 500 dollars.

Anonymous
map-marker La Quinta, California

LACK OF CUSTOMER SERVICE

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THE TRULY NOLEN LA QUINTA OFFICE LACKS SKILLS IN CUSTOMER SERVICE AND BECAUSE THEY DO NOT UNDERSTAND THAT THE CUSTOMER IS NUMBER ONE IN AM CANCELLING MY SERVICE
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Pros:
  • Techs are very helpful
  • Pointless
Cons:
  • Office staff not customer service train

User's recommendation: DO NOT HIRE TRULY NOLEN LA QUINTA OFFICE

JANICE E Ljc

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Verified Reviewer

Excellent, excellent!!

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We had a large, very active bee hive in a large urn by our front door in Lake Havasu City, AZ. We wanted a bee keeper to move the hive but the bees were Africanized so bee keepers did not want them. We happened to see Chris at a neighbor's who also had hives in his eaves. Chris came right over, identified the bees and sprayed the hives. Over the next 4 days a tech came by to check that there was no activity. One week later I saw several bees in the hive. Chris came right over and sprayed again. In a time where customer service is so-so, I received better than excellent service. I appreciate this company!
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Pros:
  • Fast reliable service
Anonymous
map-marker Sarasota, Florida

Justen was THAT good!!!

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Above and beyond expectations! Justen helped me relocate two baby raccoons while on a service call about something else. Great guy! Deserves raise!! Was a feel good moment in these trying times!
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User's recommendation: Great company to have employee like this

Barbara P Gie
map-marker Miami, Florida

Unsatisfied Customer

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Truly Nolen - Unsatisfied Customer
Truly Nolen - Unsatisfied Customer - Image 2
I paid $240 for elimination of ants and the problem has not been eradicated. One month, two full treatments, and $240 later I still have the problem.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Tavernier, Florida

Stay away

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I recently had a termite inspection in Key Largo, Florida for a refinance on my primary residence. (Required by a VA backed loan) The "inspector" was nice and had previously completed the inspection on our home 3 years prior when we first purchased it. (free and clear of any termites) She completed the inspection this time around and said we had a termite problem. She recommended we get it treated and said it was required to go through with the loan. She contacted the treatment guy, who said he was available that day. Total cost $1,640 for the treatment!! I said ok, if that's what we have to do. That is a lot of money right before Christmas, but we really wanted to lower our payments and go forward with the loan. The gentleman showed up with the truck and asked where the termites were located. I showed him the "inspection", he looked around the house, went up in the attic and said; You do not have any termite infestation. This guy works for Truly Nolen, and was basically telling me the inspector was lying. He confirmed she's a salesperson and receives a commission. I was livid (not at him). I gave him a cash tip, thanked him profusely and cancelled the treatment. The lady called and asked who my mortgage company was threatening to tell them I have termites. I told her that was none of her business. We hired a different company (recommended by the honest guy from Truly Nolen) and our inspection came out clear!! No termites! I will never recommend this company to anybody unless I really don't like them. Dishonest and disgusting on the inspectors part. Honorable and honest on the treatment guys part. Very disappointed in this company.
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L A Kgg
map-marker Davie, Florida

Find another pest control company

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Truly Nolen that services 33322 zip code in Sunrise Florida is awful. I have tried numerous times to touch base with our contact Belinda at 954 227 **** and she NEVER answers. I left a message for her today and was told no one knew if she was in so the young man I spoke with left a message for her supervisor, David, and I was told he would call me back today. That never happened. This is not the first time this scenario has occurred. Their service is more than lackluster and the employees are clueless. Check out FleaBusters or Bug Off Pest Control instead. What ever you do, stay away from this company that has no idea what the meaning of keeping their word is or what excellent customer service involves.
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Cons:
  • Service
  • Customer service
  • No callback
Reason of review:
Bad quality
Anonymous
map-marker Sarasota, Florida

Run fast! Scam

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they were my first estimate out of three. I was told I had subterranean termites outside my house and my attic had wood termites. There wasn't a thorough inspection done they didn't go through the Attic and my estimate was close to $4,000. My second estimate was through Veritas Pest. The guy climbed all the way through the Attic to the whole house. Went up on a ladder poked at the wood outside pulled it away. He said I do not have subterranean termites!!! There was one spot in the attic I should keep an eye on. To check it again in 9 months. had I stuck with truly nolen it would have been a very sad Christmas. Very angry start at them. At least it was a happy ending.
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Anonymous
map-marker Homestead, Florida

Read the fine print, ask who actually does the tenting.

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Got estimates from four companies. * (One company we very much didn’t like even though they were several hundred dollars cheaper) We choose Truly Nolan. To our surprise, on the day of tenting the exterminator that showed up was the company we didn’t like! (Truly Nolan had sub-contracted out). We had already packed and had motel room, too late to change. If I’d known, would have used the company I didn’t like and saved a few hundred dollars.
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Anonymous
map-marker Cape Coral, Florida

I was an employee

As a former employee of only 9 months and 17 years experience pest control I can say with certainty that this company has zero interest in their customers. Their only concern is sale sales sales. Once you’re a client forget about good service and expect fast track price increases. I couldn’t stay with that culture.
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1 comment
Guest

Current employee... I totally agree

pissed o Ckb
map-marker Tucson, Arizona

Truly Nolen are scammers!

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I tried cancelling them after the roaches kept coming back. Truly Nolen wants to charge me $250 to cancel! It's been more than 3 months, and the roaches AND the bills of $38 keep coming! Truly Nolen did NOT help, and they WON'T help! They only give me the run around. Worst decision I ever made for my home was having them come over and con their way into our lives.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund