Truly Nolen
Reviews and Complaints
They cancelled me during COVID-19 Pandemic Lockdown
In 2020 in the middle of Covid 19, tried to pay my annual renewal fee online because I could never get an answer when calling my local branch office. I tried many times.
The online site would not work and nobody would answer the phone at the branch office. I emailed the corporate office and no response. I didn't stop trying and I finally got corporate on the phone. I was told that I had been cancelled due to lack of payment.
I was told that the local branch manager has complete control and if he wanted to cancel me so be it. I even tried calling my local branch office while on the phone with corporate and still no answer. Corporate emailed them to call me and finally my local office called me. My local office told me that someone should have contacted me in 2020 about an extension but she could see that it was not done so she apologized for that.
She said the branch manager said he would absolutely not reinstate me. They don't care about the Covid 19 shutdown or any hardships folks may have suffered. She said the bottom line is NO they will not reinstate me. I can't believe they are so heartless.
BTW, the corporate office is super nice but has zero power over the branch managers.
We are checking to see what legal rights we have. We are also checking to see if they received any government assistance monies during the pandemic.
User's recommendation: Find a company with integrity and a heart.
They will not give me their advertises 25 dollar reward cards for referring 2 customers
User's recommendation: stay away from this company
Scam taking advantage of elderly
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Verified Reviewer | Miami, FloridaExpensive and ineffective
User's recommendation: Stay away from this company.
Being Ripped off
Preferred solution: Price reduction
User's recommendation: I have never seen my wife as mad as she is with these people.no quote nothing just show up give me 500 dollars.
LACK OF CUSTOMER SERVICE
- Techs are very helpful
- Pointless
- Office staff not customer service train
User's recommendation: DO NOT HIRE TRULY NOLEN LA QUINTA OFFICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcellent, excellent!!
- Fast reliable service
Justen was THAT good!!!
User's recommendation: Great company to have employee like this
Unsatisfied Customer
Stay away
Find another pest control company
- Service
- Customer service
- No callback
Run fast! Scam
Read the fine print, ask who actually does the tenting.
I was an employee
Truly Nolen are scammers!
Preferred solution: Full refund
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Buy your own products & hire a handy man to apply the products. This company rates a zero from me.