274 views
New Reviewer
2 comments

Do NOT use this Company!!! They have continued to charge us for a house we have moved from and when we have refused to pay them stating we gave notice and no longer live there, they have handed it over to a collection agency for 68.00.

We take our credit score seriously and this company sends us threatening letters every week. We not only mailed out notification of our move but we also provided the post office with a permanent change of address. They would have also been notified by them. We have called the office in Charlotte NC and the front desk woman, Sue refuses to even help us get this resolved.

She continues to repeat her mantra of "we performed quarterly service on this home...." They NEVER entered that house because the new owner has been remodeling it since we moved out. This is a company that is not only unprofessional, they are completely inept in customer service. Sue refused for us to speak to anyone else at this franchise in order to get this resolved. This is how the treat their former customers????

WHY WOULD ANYONE WANT TO DEAL WITH THIS??? Would YOU pay a bill for a service on a house you no longer reside in????

Reason of review: Poor customer service.

Location: Charlotte, North Carolina

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

We are having the same problem. We were told that the charge was $40/month

We moved and canceled service. They now tell us that we owe $80 for the next 2 months that we have no access use them.

Palm Beach county

Guest
reply icon Replying to comment of Guest-1088698

Refuse to pay them. They is no dealing with them and they accept no responsibility in "servicing" a home that they had no access to because you don't even own it any longer.

Regardless, refuse to pay and dispute the charge. You simply can't allow this company t get away with this. Thats what we did and we have had no more contact with them.

Good luck and glad you shared. I have never needed to share something like this but it was so outrageous it simply had to be documented so other unsuspecting people would have the red light.

Truly Nolen Reviews

  1. 62 reviews
  2. 7 reviews
  3. 2 reviews
  4. 2 reviews
  5. 9 reviews
Truly Nolen reviews